FAQ


QUALITY

The quality of our products is our main objective.
The difference between our Phyt plants and airplants you'll find in other stores, is that our plants are cultivated and acclimatized for several months in a greenhouse that specializes in airplants. All of our plants are trimmed, taken care of and labeled before they're being shipped to our customers. They come with an instruction card so you know how to take care of your plants. This way we can guarantee a very high standard for our customers at all times.


DELIVERY

When you have placed your order and we have received your payment, you will receive an email with an order confirmation. Delivery takes around 2-4 working days within Belgium. 

SHIPPING

Shipping costs are based on the standard shipping rates of BPOST for the the weight and dimensions of your order.
We currently ship all orders between 0-2 kg at these rates to the following countries :

  • Belgium : € 5,50
  • Netherlands : € 6,50
  • Luxembourg: € 7,50
  • Germany : € 7,50
  • France : € 10,50
  • United Kingdom : € 10
  • Italy : € 15
  • Spain : € 16,50
  • Portugal : € 17
  • Denmark : € 15,50
  • Sweden : € 16,50
  • Finland : € 18
  • Norway : € 24
  • Ireland : € 18
  • Switzerland : € 20,50
  • Austria : € 29 
  • Greece : € 18
  • Croatia : € 28
  • Iceland : € 28

All orders will be delivered by BPOST from 9am-5pm, Monday to Friday.
Please ensure that the city, country and post code/zip code are correct for the shipping address, as well as any additional information for daytime delivery. Phyt cannot be held responsible for any delays in case of an unforeseen event. 

PAYMENT

You pay with Bancontact or IDEAL on our webshop, or you can also choose to pay with credit card or through PayPal. Once we have received your payment, your order will be shipped!


PRICES

All taxes are included in the prices that are displayed on our website. Shipping costs are not included in this price. You can check the shipping cost for each product and country before checkout. 


RETAIL

We are an online exclusive brand so we don't sell or resell our products to other retailers. We see every single plant as a living art object that is checked, trimmed and labeled before shipping to the customer. Phyt is our brand name, so only plants that carry our Phyt label are quality checked by us.

All airplants you might see or buy in other stores are not ours so we can not guarantee their quality. 

We do however sell our plants at markets or pop-up events, so definitely check our Events page on the webshop!


RETURN POLICY

In the odd case that you don't like your order or are not happy with the quality of our products, you can return the goods within 14 days after receiving them. Please always notify us and send an email to phytshop@gmail.com before shipping the goods back to us. When we have received your return order, we will review it and refund your order within 2 working days. Postal charges are for you. Phyt can not be held responsible for damages or loss of return orders.


CLAIM POLICY

We pack our products very carefully to avoid damages during transport. However, if something should happen to your order during transport, please notify us within 24 hours after receiving the order. You can send an email with a description of your claim and clear pictures to phytshop@gmail.com.


PRIVACY POLICY

Phyt will only use your data to ensure a quick and easy handling of your order. For all other objectives, we will ask for your consent first. Your data won't be used or given to third parties unless we are legaly obliged to do this. Phyt reserves the right to update its privacy policy from time to time.


LIABILITY

Phyt is not responsible for damages that happen due to wrong usage of our products. For all orders the Belgian law and public right apply. Disputes will also be settled by the Belgian court. 


DISCLAIMER

All text and images on this website are protected by copyright. Use of these pictures or text without our consent is illegal. Our products and prices are regularly updated and subject to market influences. Phyt reserves the right to update these prices effective immediately without notifying the customer.


INFORMATION SELLER

Phyt.
Sofie Vertongen
Isabellalei 52
2018 Antwerpen
België

phytshop@gmail.com

Registered company number
: 0634.795.912
Belgian tax number : BE0634.795.912
Bank account : BE29001753097164